Milwaukee County
Press Release

Milwaukee County DHHS launches new energy assistance application program

Community events on Saturday, September 26 aim to raise awareness, help people apply

By - Sep 24th, 2015 10:50 am

A critical vote by the Milwaukee County Board of Supervisors today paves the way for a new approach that aims to help more eligible residents in Milwaukee County apply for energy assistance. Supervisors approved a plan that will enable the Milwaukee County Department of Health and Human Services (DHHS) to work with partner agencies Community Advocates and UMOS to provide a number of new options, including new application services for the elderly and disabled.

“We thank our supervisors for their support of this new service delivery model,” says DHHS Director Héctor Colón. “As many as 175,000 Milwaukee County households may be eligible for WHEAP, but only about 60,000 applied last year. Our new partnerships will make this service much more accessible, especially for the residents that need our assistance the most.”

To raise awareness about the energy assistance application changes, DHHS and its partner agencies are launching a community awareness campaign that will run through May 15, 2016. The campaign kicks off Saturday, September 26 with two events: UMOS, 6767 West Greenfield Avenue in West Allis from 10 am to 12 noon and Community Advocates, 4906 W. Fond du Lac Avenue in Milwaukee from 12 pm to 2 pm. Milwaukee County Executive Chris Abele and DHHS Director Hector Colón are expected to attend, along with dozens of community groups and Reggie Brown from V100.7 FM. The public is invited.

WHEAP is a state program that is administered in Milwaukee County by DHHS. It provides a one-time payment for eligible residents, covering a portion of their energy costs. In the past, many in Milwaukee County waited in long lines beginning October 1 to apply for WHEAP. This year, DHHS wants residents to know the following:

  • They don’t have to wait in line on October 1 to apply for energy assistance.
  • They can make appointments that fit their schedules anytime between October 1, 2015 and May 15, 2016.
  • They can schedule these appointments by calling 414-270-4-MKE, or going online to
  • They can also walk-in to a convenient location listed below.

New locations across Milwaukee County will open October 1 to provide accessibility to more residents. These locations will replace three sites from previous provider, SDC that will close by the end of September. In addition, energy assistance workers from Community Advocates and UMOS are contacting the county’s most vulnerable residents by phone to complete their applications. These residents are on fixed incomes and are generally elderly,
frail and disabled.

“WHEAP is a vital program for this community,” says Colón. “It is our responsibility to ensure people know about WHEAP and that they can access it. We look forward to working with our community partners, elected officials and our public to close the gap in those receiving these services and help more qualified residents apply for energy assistance this year.”

For more information about the Wisconsin Energy Assistance Program and eligibility criteria, visit

Milwaukee County Department of Health and Human Services
Wisconsin Energy Assistance Program Application Sites 2015-2016 Energy Year

Site Closing Closure Date

  • 2968 South Chase Ave. August 31, 2015
  • 6848 Teutonia Ave. September 11, 2015
  • 4040 North Richards St. (Crisis applications) September 30, 2015

Site Opening Operational dates

  • Community Advocates (Northwest) – 4906 W Fond du Lac Avenue, Milwaukee – Currently open
  • Robles Center – 910 W. Mitchell Street, Milwaukee – Opens October 1, 2015
  • UMOS – 2701 S. Chase Ave., Milwaukee -Currently open
  • Community Advocates (Downtown) – 728 N. James Lovell Street, Milwaukee – Currently open
  • West Allis – 6767 West Greenfield Avenue, Milwaukee – Opens October 1, 2015
  • Westlawn Gardens – 5555 N. 62nd Street, Milwaukee – Opens October 1, 2015
  • Maskani Place – 320 E. Center Street, Milwaukee – Opens October 1, 2015

In addition to these sites, 100 seasonal sites will be available to help residents apply for WHEAP. Site locations will be regularly updated at

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