Customers urged to stay connected as COVID-19 emergency order ends

Milwaukee — We Energies is urging customers who are behind on their energy bills to contact us as soon as possible to avoid disconnection.

Disconnection is always a last resort
If you are having trouble paying your bill, visit our website or call us at 800-842-4565. We are here to work with you to arrange a payment plan and connect you to financial assistance options.

Energy assistance is available
Some customers may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). This year, due to the COVID-19 pandemic, customers have until Sept. 30 to apply. Additionally, income eligibility has been updated to make it easier for people who have been recently laid off.

Simple ways to manage costs
There are many ways to manage your energy costs at home and at work. Visit our website for a handy checklist.

Based on the Public Service Commission of Wisconsin’s decision to end its emergency order, we will be sending disconnection notices July 15 and resume disconnections as of July 27.

As always, if you have questions about your bill or think you might have trouble paying, call us at 800-842-4565.

NOTE: This press release was submitted to Urban Milwaukee and was not written by an Urban Milwaukee writer. While it is believed to be reliable, Urban Milwaukee does not guarantee its accuracy or completeness.

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