BBB Alert: Scammers Target Seniors During Pandemic

Milwaukee, Wis. – BBB is receiving several reports from seniors reporting that they are receiving text messages from scammers posing as the U.S. Department of Health, about taking a mandatory online COVID-19 test in order to receive the recently approved stimulus payment. Others are receiving emails stating they qualify for a payment and to click on a link to claim a check. During this time of uncertainty, it is the ideal time for a scammer to prey on fear. The bottom line is don’t respond to a text, email or phone call from a sender that is unfamiliar, even if it looks official or from a respected agency.

These schemes often manifest as someone impersonating a respected agency or government entity, like the Social Security Administration or police, insisting a potential victim act immediately or face consequences. In fact, a research report released by the Better Business Bureau, FINRA Investor Education Foundation, and the Stanford Center on Longevity found that the top reason people said they lose money was because the scammer “seemed official.”

Seniors aged 65 and over reported losing a median of $350 last year when falling victim to a scam – which is more than double the loss across all age groups ($160). However, seniors 65 and older are more likely to walk away from a scam and avoid financial loss, with one in four seniors reporting a loss this past year (versus one in three across all ages).

With the current coronavirus pandemic, scammers will constantly change their tactics to catch people off guard. Here are some tips for seniors to protect against scams:

• Don’t be afraid to contact someone. Reach out to a family member, neighbor, or a company or organization you trust for advice. Research shows that individuals that are living alone, widowed, or those feeling isolated from others are more likely to engage with and lose money to scammers. If a scammer tries to keep you on the phone or rush you to a decision, hang up and ask someone for advice.
• Avoid “miracle” product claims that can protect you or your home from disease. Companies targeting older consumers with products and services claiming to protect from diseases like COVID-19 are shams without a proven cure. Don’t just believe testimonials on a company’s website; instead, research the company and product through trusted organizations like the Better Business Bureau.
• Be wary of offers sounding too good to be true. They won’t help you get ahead. Scammers look for individuals looking to “catch up” or “get ahead” financially, and if your retirement was affected by the market’s ups and downs – don’t panic. Periods of high emotion are rarely the right time to re-evaluate your financial future. Instead, take a deep breath and contact a trustworthy broker or financial advisor.
• Be smart and aware. Knowing about the scams out there significantly reduces the likelihood of financial loss. When someone contacts you about an “amazing opportunity,” it’s easier to separate fact from fiction.

Learn more about COVID-19 scams at BBB.org/coronavirus, and review reports from other consumers at BBB.org/ScamTracker. You can help protect your friends and family by passing on what you’ve learned!

For more information or further inquiries, contact the Wisconsin BBB at www.bbb.org/wisconsin, 414-847-6000 or 1-800-273-1002. Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on Facebook, Twitter, Instagram and YouTube.

ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2018, people turned to BBB more than 173 million times for BBB Business Profiles on more than 5.4 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Wisconsin which was founded in 1939 and serves the state of Wisconsin.

NOTE: This press release was submitted to Urban Milwaukee and was not written by an Urban Milwaukee writer. While it is believed to be reliable, Urban Milwaukee does not guarantee its accuracy or completeness.

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