BBB Scam Alert: Watch out for rental scams when planning a party

Milwaukee, Wis. – If you are planning a party and need to rent chairs, decorations, a bouncy house, or any other supplies, scammers are looking to target you. BBB Scam Tracker is getting reports of party hosts tricked by rentals that don’t materialize. Before planning your next party, get to know this scam to avoid being conned.

How the scam works

You are planning a party and need to rent supplies. You do a web or social media search and find a few options. For example, you may find a website that looks legitimate and has a convenient online booking system. Or you might message someone through a social media account that seems professional. Either way, the “vendor” promises to reserve your rental for the date you need it – if you pay a deposit first. They may also require you to fill out a contact form with your personal details.

The date of your party arrives, and your rental tent, furniture, or other supplies don’t arrive. At this point, the “vendor” may tell you they’ve had an emergency and can’t deliver on their promise. However, when you ask for your money back, the scammers will disappear completely. Other times, you can’t contact the rental company at all.

One consumer reported this experience to BBB Scam Tracker: “The day of the event, the rental never came. I called the phone number, and it went straight to an answering machine… I left several messages. None have been returned, and it has now been two months.”

How to avoid rental scams

• Do your research before you rent. Look for the rental company’s website and ensure it has accurate contact information. Then, read consumer reviews about the company on third-party websites, such as BBB.org. Also, search the business name plus the word “scam” to make sure you don’t find any reports of fraudulent business dealings.
• Be careful with your personal details. You may need to fill out a contract with personal information, but make sure you are dealing with a legitimate, professional company before you hand over sensitive information.
• Be wary of people who contact you on messaging apps. Legitimate businesses may use messaging apps to interact with you, but it’s unlikely they will contact you out of the blue this way. Even if you do speak with a business through a messaging app, make sure they have a website and working contact information.
• Always pay with a credit card. It’s much easier to dispute fraudulent charges if you use your credit card. If you pay with a debit card or cash, you may not get your money back if you find out you were scammed.

For more information

Get BBB advice on planning a wedding or renting a venue for your next party.

If you spot a party rental scam or any other kind of scam, report it to BBB.org/ScamTracker to help build consumer awareness.

Always look for businesses that follow BBB Accreditation Standards and BBB Standards for Trust.

For more information or further inquiries, contact the Wisconsin BBB at www.bbb.org/wisconsin, 414-847-6000 or 1-800-273-1002. Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on Facebook, Twitter, Instagram and YouTube.

ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2021, people turned to BBB more than 200 million times for BBB Business Profiles on 6.3 million businesses and Charity Reports on 25,000 charities, all available for free at BBB.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Wisconsin which was founded in 1939 and serves the state of Wisconsin.

NOTE: This press release was submitted to Urban Milwaukee and was not written by an Urban Milwaukee writer. While it is believed to be reliable, Urban Milwaukee does not guarantee its accuracy or completeness.