BBB Scam Alert: Preparing to travel again? Don’t fall for lookalike websites

Milwaukee, Wis. – With the COVID-19 vaccine effort ramping up, people are starting to plan future vacations and work travel. For many frequent travelers, this preparation involves renewing their enrollment in Trusted Traveler programs, such as TSA precheck or Global Entry in the United States and NEXUS in Canada. Scammers are on to this trend! According to recent BBB Scam Tracker reports, con artists are creating lookalike websites in an attempt to trick you out of personal information and money.

How the Scam Works

You do a web search for one of the programs above that are designed to help speed known travelers through airport security. Your web browser displays a list of results. The official website likely appears high up on the list. But also included are websites designed to look just like the official one.

When you click on the website, you find a third-party company that either impersonates the government department or offers to do all the paperwork for you. These sites may charge you the cost of the application fee, plus a hefty service fee to cover the cost of their “help.” In addition, you’ll be asked to fill out forms with sensitive, personal information including your full name, passport number, and home address.

Even if you pay up, the company may never submit your application form through the correct channels.  You will have lost money and shared your personal information with scammers.

Consumers told BBB Scam Tracker that the websites are very convincing. “When I clicked on the link, it appeared to be an official TSA Precheck site,” one victim reported. “This company asked for all the information as I would expect to provide in the process… including your full name, passport number, and home address. Then, you are prompted to pay $140, making it seem I was paying for TSA fee.”

Protect Yourself from phony websites

• Double-check the URL before you enter personal and payment information. Always double-check that you are on the right website and that the link is secure. Secure links start with “https://” and include a lock icon on the purchase page. In the United States, all government websites end in “.gov.” In Canada, government agency websites are under gc.ca.
• Make online purchases with your credit card. Fraudulent charges made on a credit card can usually be disputed. Unfortunately, there is no way to get back the personal information you may have shared.

For More Information

To learn more about protecting yourself from scams, read up on lookalike websites and see the BBB article, “10 Steps to Avoid Scams.” Also, this BBB tip has advice for planning travel during the pandemic.

If you have been the victim of a phony website scam, help others avoid falling prey to similar scams by reporting your experience at BBB.org/ScamTracker.

For more information or further inquiries, contact the Wisconsin BBB at www.bbb.org/wisconsin, 414-847-6000 or 1-800-273-1002. Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on Facebook, Twitter, Instagram and YouTube.

ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2020, people turned to BBB more than 220 million times for BBB Business Profiles on 6.2 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Wisconsin which was founded in 1939 and serves the state of Wisconsin.

NOTE: This press release was submitted to Urban Milwaukee and was not written by an Urban Milwaukee writer. While it is believed to be reliable, Urban Milwaukee does not guarantee its accuracy or completeness.