City of Milwaukee Dept. of Public Works
Press Release

Department of Public Works Restricts Additional Dockless Scooters in Pilot Study

Possibility of suspending pilot in near future, pending scooter user behavior

By - Aug 2nd, 2019 05:29 pm

The City of Milwaukee Department of Public Works (DPW) is restricting additional dockless scooters from participating in the Dockless Scooter Pilot Study. This includes any expansion of fleet size from the sole operator (company) in the pilot, Lime, and other operators who have applied to participate.

On Tuesday, July 23, 2019, DPW approved Lime as the first participant in the pilot, allowing a fleet of 500 scooters.

Scooter users must obey the rules of the road and park responsibly; riding on the sidewalk is prohibited. Since the launch last week, more than 100 complaints about improper scooter use have been received by the operator and city agencies.

“While we want to expand mobility options in Milwaukee, we will make sure they are not a detrimental to the quality of life here or a serious safety concern,” Mayor Tom Barrett said, adding he wants to the pilot to be successful and it will take better behavior from scooter users. Otherwise, the pilot may be suspended completely in the near future, per the authority of the Commissioner of Public Works Jeff Polenske.

“A purpose of this pilot is to determine whether or not these devices can be safety incorporated into our streets and sidewalks,” Commissioner Polenske said. “The safety issues so far are very concerning: riding on the sidewalk, riding in the roadway against the direction of traffic, and parking scooters on areas that block pedestrian access.”

Per the study, the operator is responsible for handling all complaints, informing riders how to safely use scooters and its systems, and providing the necessary education and training. Lime customer service is available at 1-888-546-3345. The company can be found online at or on Facebook/Twitter @limebike.

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