Online chat – a new DMV customer service
"We wanted to offer customers using our online self-service offerings another tool to get their questions answered fast."
The Wisconsin Department of Transportation (WisDOT) Division of Motor Vehicles (DMV) recently implemented a new live chat service for seven of its popular online services.
“We wanted to offer customers using our online self-service offerings another tool to get their questions answered fast. Now, it’s only a click away,” said Michael Domke, Driver Information Section supervisor. “Online chat is an efficient and immediate support option to resolve customer questions or problems. This is personalized service by a knowledgeable representative.”
The new one-on-one online chat capability (available weekdays 8:30 a.m. to 4 p.m.) is present on the following online web applications:
- Get a duplicate driver license or ID card
- Check eligibility and reinstate a driving privilege
- Check eligibility for an occupational driver license
- Find out how long high-risk (SR-22) insurance is needed
- Purchase a driver record
- See if a license is valid
- Change an address
DMV continues to expand its online services, at wisconsindmv.gov, including the self-serve Interactive Driver License Guide. This mobile-friendly site gives customers information about obtaining or renewing a Wisconsin driver license. Both regular drivers and commercial users can access their information here. Customers can also receive crash reports and title a vehicle online.
Only the website with .gov is the official state website. Others with .org and .com are not official and may have extra charges for forms or list information that is dated or incorrect. In addition to the expanding services on its website, WisDOT connects with customers on Facebook (www.facebook.com/WisDOT) and Twitter @WisconsinDOT (https://twitter.com/WisconsinDOT).
NOTE: This press release was submitted to Urban Milwaukee and was not written by an Urban Milwaukee writer. While it is believed to be reliable, Urban Milwaukee does not guarantee its accuracy or completeness.
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