BBB Tip: What to know before signing up for a free trial offer
Milwaukee, Wis. – Free trial offers are an extremely popular marketing tactic, especially for subscription services. With so many consumers shopping online, there is no way to touch, see, or otherwise experience a product before buying it. That means free trials can be a win-win situation for both sellers and buyers. Consumers get to “try before they buy,” and sellers get to cultivate interest in their product and hopefully make a sale.
That said, there are a few aspects of free trials consumers should be aware of if they want to avoid unwanted charges.
How to Take Advantage of Free Trial Offers
- Review the signup form and look for pre-checked boxes. If you sign up for a free trial online, look for boxes that have already been checked, advises the Federal Trade Commission. That checkmark “may give the company the green light to continue the offer past the free trial or sign you up for more products.”
- Mark your calendar. Your free trial probably has a time limit. Once that passes, if you haven’t canceled your “order,” you may be on the hook for more products. Know the cancellation date and put it on your calendar.
- Always review your credit and debit card statements. This will help you to know right away if you are being charged for something you didn’t order. If you see charges you didn’t agree to, contact the company directly to sort out the situation. If that doesn’t work, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn’t actively order the additional merchandise.
- Research the company online. See what other people are saying about the company’s free trials — and its service. The FTC points out that “complaints from other customers can tip you off to ‘catches’ that might come with the trial.”
- Find the terms and conditions for the offer. Even if you heard about an offer through a radio, TV, or print ad, the company should still provide the details on their website. As many Scam Tracker reports show, if you can’t find the terms and conditions or can’t understand exactly what you’re agreeing to, you shouldn’t sign up.
- Want to subscribe past the free trial? Understand how to cancel future shipments or services first. Know the policies for canceling or pausing your subscription. Do you need to respond or cancel by a certain time each month?
For More Information
For more information or further inquiries, contact the Wisconsin BBB at www.bbb.org/wisconsin, 414-847-6000 or 1-800-273-1002. Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on Facebook, Twitter, Instagram and YouTube.
ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2020, people turned to BBB more than 220 million times for BBB Business Profiles on 6.2 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Wisconsin which was founded in 1939 and serves the state of Wisconsin.