Coalition Launches Campaign to Make Wisconsin Prison, Jail Phone Calls Free

Milwaukee County Jail. File photo by Jeramey Jannene.

For Royalty Grace, contacting her 20-year-old incarcerated son is both precious and costly.

Grace told a room full of people in Milwaukee: “Every phone call, every message, every video call, every fleeting moment of connection comes with a price, literally and emotionally.”

On Wednesday morning Grace was joined by others who knew her pain. The group gathered for the launch of the new statewide Connecting Families Campaign by WISDOM, a coalition of faith-based organizations, social justice groups and citizens, to eliminate costs for calls to people incarcerated in Wisconsin prisons and jails.

“When a loved one is incarcerated, families like mine are not just dealing with the emotional toll of separation,” said Grace. “We’re navigating a financial system that profits off of our desire to stay connected to our loved ones.”

Providing calls for people incarcerated in prisons is a $1.4 billion industry nationally. In Wisconsin, families contend with a patchwork of vendors and services, depending on where their loved one is housed. The Department of Corrections (DOC) contracts with the company ICSolutions to provide state prisons with phone calls and video visits. Jails and other county-run facilities use a variety of vendors and practices.

Rep. Ryan Clancy (D-Milwaukee) began to learn about the issue shortly after getting elected to the Milwaukee County Board of Supervisors.

Clancy, speaking during the WISDOM campaign launch on Wednesday, recalled touring what was then called the House of Corrections (now the Community Reintegration Center) and asking people housed there what they would change about the facility.

“So many people at that institution said ‘make phone calls free,’” said Clancy. “I spoke to one gentleman who…who had to pretend to his wife and children that he didn’t want to talk to them because he knew that every phone call they made to talk to him took food off their table and medicine out of the mouths of his kids. That is a horrific, terrible choice that we as a county, and as a state, and as a society are asking families to make. And it has to end.”

Joined by Rep. Darrin Madison (D-Milwaukee), Clancy advocated for state legislation to create uniform phone service policies across Wisconsin. By adopting the same plan, Clancy feels that municipalities could “leverage that purchasing power” to make communication more affordable and more consistent for incarcerated people and their families.

States including Massachusetts, Minnesota and Colorado have moved towards making prison or jail calls free. WISDOM’s Connecting Families Campaign will also raise awareness of the quality of phone service for incarcerated people. Some families have reported unreliable service on phone calls and video visits, further compounding their frustrations.

Not being able to reach friends or family can have a severe negative effect on incarcerated people. Madison shared his own story of visiting a high school friend imprisoned in Green Bay. Life hadn’t been easy for the friend, who’d been transferred to Green Bay Correctional from a youth facility. “I remember going to visit him, and seeing scars on his arm,” said Madison. “And I asked him what those scars were from, and he told me every time they sent him to the hole he felt so isolated, that he resorted to cutting himself to be sent to Mendota [mental health facility] so that he could get the chance to get a free phone call, so that he could all us, his friends — his family — because he spent most of his childhood in our foster care system.”

Being able to reach people who care about you is a lifeline when you’re incarcerated. Additionally, the more access to the outside incarcerated people have, the better their chances of successfully reintegrating into society upon their release.

Jamone Hegwood, who spent 13 and a half years of his life in prison, has seen what happens when people lose contact with the outside. “I have come across hundreds and hundreds of guys that are institutionalized,” said Hegwood during the Wednesday campaign launch, referring to people who’d become more used to prison than being free. “Normally the institutionalized guys are the guys that does not have communication with their family. So the only thing that they know is prison.”

After living in a world limited to wardens, walls and gates, “when they come into the community, they are pretty much just like being dropped on an island,” said Hegwood. People who maintaining contact with loved ones, can better separate themselves from prison and its internal politics.

Sa ‘Aire Salton, a licensed mental health provider, said many incarcerated people are traumatized by their incarceration and locked in a cycle that often returns them to prison or jail. That cycle can only be broken with communication and love.

Frank Penigar Jr. told the group that he was incarcerated for 26 years, during which time he met his biological mother. Penigar said that during the time he got to know her, while he was incarcerated, “we had 18 years where she was able to nurture me that she wasn’t able to do from her womb. And so, that’s how we learned about one another.” Gradually, Penigar found out about the family he’d never known, waiting for him when he got out. Penigar said that communication with loved ones is very important when you’re incarcerated. “And if it can be free, like we going to be pushing for it…it’s a real thing.”

“It’s real,” he added. “I went through it.”

WISDOM launches campaign to make prison, jail calls free statewide was originally published by Wisconsin Examiner.