Contact your Alderperson and receive no response? Now fixed email issue might be to blame

Over the summer, it came to my attention that, without my knowledge, some constituent emails had been flagged as potential security threats and placed into a quarantined folder of undelivered items on the City server that we were unable to view or access.

The Department of Administration – Information and Technology Management Division (ITMD), provided an update saying that an investigation by the department determined that these emails and several others were not delivered because they were incorrectly flagged by the city’s email provider as a likely threat. Since this issue arose, changes have been made to significantly reduce the chance that future emails are incorrectly identified as a threat and systems have been put in place to better review messages identified as a threat.

While the exact number of emails lost to this issue appears to be very limited in scope, constituent communication and responsiveness is something my office takes extremely seriously, and even a single missed email is one too many.

If any of my constituents emailed my office in recent months and did not received a response within 24 hours (the turnaround time we aim for), please call us or re-send your email so we can assist. And in the future if you don’t receive a response via email within a day, ALWAYS follow up with a phone call so we can get to work serving you.

NOTE: This press release was submitted to Urban Milwaukee and was not written by an Urban Milwaukee writer. While it is believed to be reliable, Urban Milwaukee does not guarantee its accuracy or completeness.