Online chat – a new DMV customer service
"We wanted to offer customers using our online self-service offerings another tool to get their questions answered fast."
“We wanted to offer customers using our online self-service offerings another tool to get their questions answered fast. Now, it’s only a click away,” said Michael Domke, Driver Information Section supervisor. “Online chat is an efficient and immediate support option to resolve customer questions or problems. This is personalized service by a knowledgeable representative.”
The new one-on-one online chat capability (available weekdays 8:30 a.m. to 4 p.m.) is present on the following online web applications:
- Get a duplicate driver license or ID card
- Check eligibility and reinstate a driving privilege
- Check eligibility for an occupational driver license
- Find out how long high-risk (SR-22) insurance is needed
- Purchase a driver record
- See if a license is valid
- Change an address
DMV continues to expand its online services, at wisconsindmv.gov, including the self-serve Interactive Driver License Guide. This mobile-friendly site gives customers information about obtaining or renewing a Wisconsin driver license. Both regular drivers and commercial users can access their information here. Customers can also receive crash reports and title a vehicle online.
Only the website with .gov is the official state website. Others with .org and .com are not official and may have extra charges for forms or list information that is dated or incorrect. In addition to the expanding services on its website, WisDOT connects with customers on Facebook (www.facebook.com/WisDOT) and Twitter @WisconsinDOT (https://twitter.com/WisconsinDOT).
Press Releases by Wisconsin Department of Transportation
Statement from Wisconsin DOT Secretary Dave Ross on cancellation of I-39/90/94 Madison to Portage study and I-90/94 Portage to Wisconsin Dells studyMar 3rd, 2017 by Wisconsin Department of Transportation
We did not make this decision hastily nor take it lightly.
Governor Walker approves improvements totaling over $4.4 million for General Mitchell International AirportFeb 28th, 2017 by Wisconsin Department of Transportation
A combination of state, Milwaukee County and Federal Aviation Administration funds will be used for these projects.
News release: Governor approves over $1.9 million for improvement projects at Lawrence J. Timmerman AirportFeb 28th, 2017 by Wisconsin Department of Transportation
One project will reconstruct the primary runway.
The closures are necessary for utility work related to private development in downtown Milwaukee.
Voters looking to get a Wisconsin ID can turn to DMV for help at wisconsindmv.gov or visit a DMV Customer Service Center to apply.
Ramp will be open during daytime hours